Every youth club and league has a Welfare Officer who has the responsibility of ensuring football clubs follow their Duty of Care for the young people involved in football and that football provides both a safe and fun environment for young people.

Officers key responsibilities are to
• Promote the Respect Programme
• Ensure the club follows a responsible recruitment policy
• Be on the Committee and ensure the correct policies and procedures are in place
• To work with your county FA and League Welfare Officer

What training do you need to be a WO?

A Welfare Officer needs to have an FA crb and to have attended a Safeguarding Workshop and a Welfare Officer Workshop before a club or league can affiliate. Click here for details.

Who can be a Welfare Officer?
Child centred
Listening to the views of children
Up for a challenge
Bothered by a win at all costs attitude?

Willing to learn
Enthusiastic given the right job
Looking to give a little back
Fed up with abuse from the sidelines
Eager to get more involved

Over 18
Interested in making a positive difference
Committed to working as part of a team
Experienced in working with children
Realistic and ready to learn

Who is there to help?

Sue Miller, Northamptonshire Welfare Officer. Sue.miller@northamptonshirefa.com 01604 670741 or 07535640452
Your Youth League Welfare Officer, contact your league secretary if you don’t know who this is.


Emergency Contacts

FA NSPCC 24 HOUR Helpline 0808 800 5000
Police Child Protection Unit 01933 304420 (Mon-Fri 9-5)
Out of hours 01604 700700 Or 999

Report Abuse or Poor Practice
Safeguarding children is everyone's responsibility. If you are worried about a child it is important that you report your concerns - no action is not an option.
1. If you are worried about a child then you need to report your concerns to the Club Welfare Officer. If the issue is one of poor practice they will either:
• Deal with the matter themselves or
• Seek advice from the County FA Welfare Officer
2. If the concern is more serious - possible child abuse - where possible contact the County FA Welfare Officer first, then immediately contact the Police or Children's Services.
If the child needs immediate medical treatment take them to a hospital or call an ambulance and tell them this is a child protection concern. Let your Club Welfare Officer know what action you have taken.
3. Call The FA/NSPCC 24 hour Helpline for advice on 0808 800 5000 or
Northants Police Child Protection Unit 01933 304420 (Mon-Fri 9-5)
Out of hours 01604 700700 Or 999

Report Abuse On-line to the police here.

What Safeguarding Tools are there to help?


The FA believes that football should be safe and enjoyable for all children and has introduced Criminal Records Bureau (CRB) checks to help in this process. As Club Welfare Officer it will be your responsibility to ensure everyone in your club, who has a significant role with young people, will have an up to date FA crb check. 

For CRB Guidance and Training for Clubs please see document below.

Creating fun, safe football environments is central to Respect.

Many children and young people have a fantastic experience through football - some don't. This may be down to aggressive or pushy coaches and parents screaming and shouting from the sidelines. Respect highlights that this behaviour is unacceptable. We need to help coaches and parents understand the effect this behaviour can have and share positive ways to motivate young players. As Welfare Officer you are named in the sanctions on the Codes of Conducts and you may need to meet with anyone not adhering to the Respect Codes that they sign up to.


The service is accessed through Northamptonshire FA website and includes the following tools:
• Receive updates from the Equality & Children Protection (ECP) department via the Safeguarding page
• View the CRB and SCW Certificate via the Club Status screen
• Filter records by CRB Status (Accepted, In Progress or Not Started)
• Remove individuals who are no longer involved with the club
• Add Individuals missing from the club records
• Print the Safeguarding records of individuals at the club
• View the Safeguarding profile of an individual by clicking on an individual’s FAN via the Club Status page. This includes their CRB, SCW and WOW records along with the contact details we have on record.
The service is available to all volunteer Club and Youth League Welfare Officers only. Click here for a guide on how to use the service.

All the documents and guidance you need from The FA and Child Protection in Sport Unit.
Recommended policies
Recommended forms
Recommended guidance


For further information and advice please contact Sue Miller on 01604 679220 or 07535 640452

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